Designation of system. System “Autovokzal-Set” maintains the
network of servers of bus terminals, bus stations and
transporters.
WEB interface system “Autovokzal-Set” (further interface)
operates external requests to network of servers for purpose of
provision of advance order and payment of seats in buses.
The result of interface operation is tickets requisites – travel
voucher (further ticket requisites or voucher).
Registration in system.
User identifier in system. Every user of system obtains its
identifier. Operations are executed on behalf of particular
user. The external representation of identifier (login) is an
address of user e-mail.
Password. In order to verify the access to interface
password is used. For the first time the user receives
password by e-mail. It is advised to change password received
by e-mail immediately after its receipt.
Change of password. At any time the user may change password
choosing the mode “Change the password”, in order to complete
the change it is required to enter e-mail, present password,
new password two times. The message of password change is
received also by e-mail (not mentioning the password
itself).
Actions for password/access to interface recovery. In order
to receive new password it is necessary to choose the mode
Access recovery (“Forgotten password?”) and enter e-mail on
which the user identifier was registered. Instruction of
access recovery will be sent to the mentioned e-mail.
Operation of e-mail.
Enterprise “VPI-Service” controls the operation of its own
servers. The confirmation of delivery and/or opening of letter
(if user requested it in letter by e-mail it is recommended)
is sent to user on every letter sent by e-mail on
address support@bilet-ua.com
to user. Date and time of formation of delivery/opening
confirmation is regarded to be moment of letter
receipt/processing.
User is responsible for correct spelling of e-mail.
Tariffs and payments.
Price of tickets. Price of tickets is determined according to
directions and tariffs that are in force on server of bus terminal
(bus station, transporter) at the moment of seat reservation and
advance payment. In case of change of tariffs and/or directions
the operations executed according to previous directions/tariffs
are valid and are not subject to re-execution.
System services.
Payment at the rate of 8.73% reserving ticket price is made
from advance reservation and payment for seats in buses for
services of system “Autovokzal-Set”. Payment for system
services is charged simultaneously with advance ticket payment
and is not subject to return.
Payment at the rate 10 UAH for every seat in order is
charged for return of money by means of payment system (in
case of order cancellation if it was paid).
Upon cancellation of an order, of the ticket price may also
be held other amounts in accordance with the rules in force at
the bus station or from the carrier.
Seat reservation and advance payment (user instruction).
Search of required trip. In order to receive the list of trips
it is necessary to choose departure point and destination point as
well as date of trip. You can also search in date range. If
reservation and payment is possible upon chosen direction and
date(s) of trip, the chart containing list of trips and additional
information on possible trip is displayed.
Advance order and payment.
Checking of available seats. Having gained the list of trips
(arranged upon dates and time of departure) it is advised to
choose:
Particular trip (date and time of departure).
Number of seats.
And also to enter e-mail. In case of absence of user
identifier in system a new identifier will appear and a
password will be sent on this e-mail.
For elimination of possible misunderstandings during
trip it is recommended to pay particular attention to
parameter “Reliability” being a general identification of
possible delay or trip cancellation.
Order formation. The result of successful verification of
reservation ability will be form containing all available
order requisites. You should check out them carefully and
enter surname and name of person executing a ticket. For
verification of powers and elimination of possible mistakes a
password is also used.
Payment. Payment of order is done by means of
Internet-payments from servers of corresponding payment
systems. User chooses on his own payment system for execution
of payment from the list of available systems on
web-site. Payment system chosen by user is responsible for
execution and protection of payment operations. User bears all
responsibility for abidance by rules of payment system chosen
by him for payment.
Obtainment of ticket requisites (voucher). After obtainment of
confirmation of successful payment the reservation operation
is executed.
The results of reservation operation are displayed on
page “Viewing the order”. Detailed information concerning
order is put on page “Requisites of tickets /
voucher”. These data must be printed for presentation to
official responsible for ticket issuing.
Additionally voucher and reference on results of
reservation operation are sent to e-mail mentioned in the
order.
Records of all orders are maintained upon every user
identifier. Their review enables to print the ticket
requisites (voucher) in some time after execution of
order.
Limitation in seat reservation and advance payment.
Operations of seat reservation and advance payment are
finished 4 hours prior to departure of bus according to
schedule.
The prepared order must be paid in 2 hours from the
moment of confirmation. Unpaid orders are automatically
cancelled. The user received a message by e-mail informing
about cancellation.
Interface does not enable to change ticket requisites
(voucher) after payment (confirmation of order). In case
it is necessary to change requisites (including date/time
of departure) you should open new order. If the payment
has been made, money is returned according to paragraph 5
of these directions.
The extreme date of operations is determined by server
of bus terminal (bus station, transporter). Of course it
is not less than 15 days from current date. The
opportunity of seat reservation for particular trip is
determined in the mode “Checking the seats”.
Not more than 5 seats are reserved in one order. The
amount of orders is limitless.
Additional limitations concerning amount and cost of
operations as well as time assigned for payment may be put
by payment system.
Ticket execution.
Typical procedure of ticket execution.
Voucher (ticket requisites) received using interface and/or
by e-mail is not a ticket and can not be used for trip. Only a
ticket gives a right of passage. When voucher is present, the
ticket is executed in booking-office at departure
point. Ticket execution upon vouchers terminates 5 minutes
prior to departure of buses according to schedule.
The ticket may be executed and issued only to that person
whose surname is mentioned in voucher, and upon identification
document.
The cashier receiving voucher (ticket requisites) verifies
the presence and its requisites in computer database,
ascertains himself that ticket requisites are the same on
voucher as well as in computer database, verifies the person
and prints (executes) the ticket.
If upon examination any discrepancy of data is revealed or
surname and name of person receiving the ticket do not
correspond to voucher, the cashier is obliged to deny the
ticket execution. In this case money may be returned upon
application of user according to point 5.2 of these directions
and according to point 136 of document “Regulations of
provision of passenger motor transport services” (Approved by
Resolution of Cabinet of Ministers of Ukraine of 26th
September 2007 No. 1184).
For the ticket the receiving person issues receipt where
this person indicates name and number of identification
document, date and time of ticket receiving.
The cashier is not entitled to demand and gain any payment
for ticket execution upon voucher.
Additional services of transporters.
On the basis of correspondent agreements the transporters
are entitled to issue their own tickets in bus (without
execution in booking-office). The list of transporters and/or
trips providing such service may be published on web-site
and/or may be mentioned in voucher.
The form of ticket issued to passenger in bus is regulated
by document “Decree of Ministry of Transport and Communication
of Ukraine of 25th May 2006 under number 503”.
The procedure of ticket issuing in bus is determined by
internal documents (instructions) of transporter with the
following obligatory elements:
Examination of person receiving the ticket.
Obtainment of receipt on ticket presentation.
Free ticket execution.
Return of payments.
As a rule return of payments is fulfilled on the basis of ticket
at place of its execution and according to regulations specified
in document “Regulations of provision of passenger motor transport
services” (Approved by Resolution of Cabinet of Ministers of
Ukraine of 26th September 2007 No. 1184).
In case the ticket is not executed yet and for valid reasons
customer/passenger can not apply in prescribed terms for its
execution and/or return, as an exception money may be returned by
means of payment system (if this operation is possible in payment
system chosen by user). The final decision on return of payments
by means of payment system is made by administration of enterprise
LLC “VPI-Service”.
The necessary conditions for fulfillment of payment by means
of payment system are the following: a) ticket was not
executed yet b) at the moment of processing of application on
return of payments not less than 12 hours are left till
departure, and the rules applicable at the bus station (with the carrier)
allow cancellation of the order
c) payment system chosen by customer enables to
execute the return operation, d) application for return of
payments is executed in accordance with point 5.2.2 of these
regulations.
In order to return payment using means of payment system it is
necessary:
Choose on the site the number of order from the
list of
orders, payment of which should be returned. Choose
“Cancellation of the order” mode and confirm agreement
on conditions of cancellation.
In case of unavailability of the site, the application
on return of payment may be also sent by e-mail to
address
support@bilet-ua.com. The text of application must
contain precisely stated request to cancel the order, b)
reason why customer/passenger can not apply to
booking-office, c) consent on deduction of charge of
system “Autovokzal-Set” for fulfilled reservation
operations and return of payments. Voucher received upon
order must be enclosed in e-mail. E-mail address of sender
must correspond to address registered upon execution of
order. It is recommended to set a request for delivery
confirmation.
Also, in case of unavailability of Internet, the
application on return of payment may be sent by fax to
number +380 432 552016. The text of application must be
written by applicant with his own hand on face of printed
voucher and must contain precisely stated request to
cancel the order, b) reason why customer/passenger can not
apply to booking-office, c) consent on deduction of charge
of system “Autovokzal-Set” for fulfilled reservation
operations and return of payments d) signature of customer
and date of application signing.
The operation of money return by means of payment system is
executed in working days from 11 till 20 o’clock in Kyiv time
during not more than 3 hours from the moment of application
receiving. Money transfer is in accordance with internal rules
of payment system. Applications received beyond working time
are processed in the first working day by turn.
Disputes and order of their settlement.
Disputes connected with interface operation. If any remarks
concerning interface operation appear, e-mail should be sent to
the address
support@bilet-ua.com. The letter should also contain: date and
time of problem origin, identifier is used (e-mail address). The
claims without these requisites are not considered. It is
advisable to indicate additionally telephone number and name of
contact person. If ticket requisites and/or number of order were
obtained, you should mention them. You should further describe the
problem and specific demands. Claims received by e-mail are
considered during 3 working days. The results are sent to
registration address.
Disputes connected with ticket execution and trips are
considered by administration of bus terminal (bus station,
transporter). LLC “VPI-Service” bears no responsibility for
accidents appearing upon ticket execution and trip at advance
payment. LLC “VPI-Service” is also interested in obtainment of
information on service quality upon vouchers received using
interface to system “Autovokzal-Set”.
Disputes connected with operation of payment system chosen by
user for order payment are considered by administration of
correspondent payment system. LLC “VI-Service” bears no
responsibility for accidents appearing upon ticket payment on
server of payment sytem. LLC “VPI-Service” is also interested in
obtainment of information on quality of operation of payment
system chosen by user for order payment.
